Course/PDF Troubleshooting Help

If you’re having trouble viewing your course videos or downloading your PDFs, this page will walk you through the most common fixes.

1. The video won’t play or keeps buffering

Try refreshing the page.
Make sure your internet connection is stable.
If possible, switch from Wi-Fi to a wired connection or move closer to your router.
Close other browser tabs or apps that use video or streaming.

2. The video won’t load at all

Check that your browser is up to date (Google Chrome, Safari, or Edge work best).
Clear your browser cache, then reload the page.
Try using a different browser or device.
If you’re on a phone or tablet, turn your device sideways (landscape mode) for the best viewing experience.

3. The video stops partway through

This can happen if your internet drops temporarily.
Try pausing for 10–15 seconds, then press play again.
If it still won’t continue, refresh the page and fast-forward to where you left off.

1. Nothing happens when I click “Download”

Check if a pop-up blocker or browser extension is stopping the download.
Right-click (or press and hold on mobile) the link and choose “Save As” or “Download Linked File”.
Try using a different browser if the link still doesn’t respond.

2. The file opens but doesn’t download

Your browser may be set to open PDFs automatically.
To save it, click the download icon (usually a down arrow) in the top-right corner of the PDF viewer.
On mobile, tap the share or download icon and choose Save to Files or Save to Device.

3. The file looks blank or won’t open

Make sure you’re using an updated PDF viewer (like Adobe Reader, Preview, or your browser).
Try re-downloading in case the first download was interrupted.

If you’re on iPhone or iPad, make sure the file is saved under Files → On My iPhone and not in iCloud only.

If you continue having difficulty after troubleshooting using the above tips, please contact hello@learnwithruby.com